Shipping & Returns

SHIPPING

As all items are handmade, please allow 2-3 days for your item to be shipped once your order has been placed.

We ship using Royal Mail's Tracked service in the U.K. If your order is urgent, please get in touch for more shipping options.

All orders outside of the U.K. are sent via UPS. Please note that all customers ordering from outside of the U.K. are responsible for paying any import duty or tax.

RETURNS

With the exception of bespoke orders, we accept returns within 14 days of delivery.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and packaged carefully in a postage box for return postage.  We recommend using recorded delivery to return items and please remember to include a copy of your invoice or proof of purchase.

Bespoke items are exempt from being returned unless damaged upon arrival. In the event that your product arrives damaged please contact us within 14 days of delivery.

Please return products to:

Returns, Melissa LaFave London, 36 Brenda Road, London, SW17 7DB.

Please email info@melissalafavelondon.com with information about what you wish to return.

REFUNDS

We will contact you to let you know once your returned item is received and whether we are able to approve a refund.  If approved, then your refund will be processed within 14 days.

There are certain situations where only partial refunds are granted:

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error

- Any item that is returned more than 14 days after delivery